This exam consists of 14 questions. For every question, there is only one correct answer.
The finish the exam succesfully, you have to answer 65% questions correct. You have 60 minutes to do this.
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If we want to create flow in a process, the takt time is (one of the things that is) interesting to look at. For this question we assume for a moment that we have a process with only people working in it.
What is true if we want to create flow and deliver according to customer demands?
Eliminating waste is often the first step in optimising a process.
What is true about waste?
Mary is doing a project that aims to reduce the lead time of the process of accepting people for a life insurance. She made a future state VSM with the team and is now considering doing an FMEA.
Is this useful?
In the backoffice team, many mistakes are made entering data into the credit system. Team manager Inge decides to train all employees and teach them to improve their skills. Nevertheless, after the training, it appears that mistakes are still being made.
What is the best thing for Inge to do first?
Below are two statements:
Statement 1: If colleagues do not communicate sufficiently about the work that needs to be done, a day start can be a solution
Statement 2: A day start should always be led by the same person
In a process we prefer to create as much flow as possible. What is true about flow?
Statement 1: Flow can be realised by applying line balancing
Statement 2: By eliminating waste you get more flow in the process.
Which step from the 5S method has been applied here?