LCS 1A exam: awareness

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Vraag 1 of 20

1. Vraag
What best sums up the essence of a lean six sigma project?
- A project aimed at improving existing processes
- A project aimed at the smooth implementation of new software
- A project aimed at analysing data
- A project aimed at designing new processes
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Vraag 2 of 20

2. Vraag
What does DMAIC stand for?
- Define, Measure, Analyse, Imagine, Control
- Define, Measure, Analyse, Improve, Choose
- Define, Measure, Analyse, Improve, Control
- Dedicate, Measure, Analysis, Improve, Control
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Vraag 3 of 20

3. Vraag
What is the essence of the 4P model?
- On the basis of an organisation's vision, improvement projects are tackled
- People and processes are more important than strategy
- The 'philosophy' consists of saving time and money
- Lean only works if you use 'problem solving'
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Vraag 4 of 20

4. Vraag
Lean management is a way of working that originated at Toyota. How can lean management best be described?
- Deliver as soon as possible
- Setting up a production line as cheaply as possible
- Eliminate all waste you see immediately
- A way of working in which everyone in the organisation is challenged to continuously improve
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Vraag 5 of 20

5. Vraag
What are the 5 lean principles?
- Value, value stream, flow, pull and perfection
- Flow, pull, variation, value flow and perfection
- Perfection, pull, flow, quality and value
- Value flow, pull, flow, value and variation
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Vraag 6 of 20

6. Vraag
The hiring of secondary school teachers is an example of:
- a work instruction
- a primary process
- an administrative procedure
- a supportive process
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Vraag 7 of 20

7. Vraag
What is true?

Statement 1: When we talk about customers, we are always talking about external customers

Statement 2: Output is a transformation of input
- Statement 1 is true
- Statement 2 is true
- Both statements are true
- Neither of the statements is true
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Vraag 8 of 20

8. Vraag
What is NOT an example of a process?
- Dealing with mortgage applications
- Spraying the parts of a car
- Treatment of patients at the dental office
- The delay of trains due to stormy weather
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Vraag 9 of 20

9. Vraag
If you want to improve processes, where do you start?
- Work processes, because they fall within your own circle of influence
- The whole chain, because that is where you can make the most impact
- Management processes, because you then have immediate management support
- Administrative processes, because there is still a lot of room for improvement there
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Vraag 10 of 20

10. Vraag
Which of the 5 lean principles is based on Ford’s assembly line?
- Perfection
- Pull
- Value stream
- Flow
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Vraag 11 of 20

11. Vraag
Tim works at the IT department. He regularly receives requests from colleagues to make adjustments to their CRM system. Internally, they also call this the RFC process (Request For Change). What is true?
- Tim is the supplier and all colleagues are the customer
- All colleagues are suppliers and the input is a change
- The suppliers of this process are the colleagues and the input is a request for change
- The change is the input and the colleagues are the customer
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Vraag 12 of 20

12. Vraag
Gemba is the Japanese word for:
- Continuous improvement
- Shop floor
- Warehouse
- Employee
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Vraag 13 of 20

13. Vraag
What is the fundament of the ‘lean house’?
- Speed and quality, where you always go for quality first
- People, because they are the most important asset from the lean point of view
- Continuous improvement, everyone tries to do a little bit better every day
- Low costs, that's what matters most
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Vraag 14 of 20

14. Vraag
Why is this not a process?
- A description says nothing about how a process works in reality
- It is a flow chart
- The process steps are not defined
- The scope is not clearly indicated
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Vraag 15 of 20

15. Vraag
Fill in: To improve the sigma level of a process, you need to ….(1) the amount of …..(2)
- (1) reduce, (2) variation
- (1) increase, (2) variation
- (1) increase, (2) production
- (1) reduce, (2) production
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Vraag 16 of 20

16. Vraag
What does the term sigma refer to?
- The efficiency of business processes
- The difference between turnover and costs
- The degree of variation around the average
- The degree of process improvement based on small and large improvements
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Vraag 17 of 20

17. Vraag
What categories of waste do we recognise within lean?
- Inventory, motion, overproduction, defects
- Motion, skills, communication, overprocessing
- Transportation, registration, waiting, skills
- Overproduction, explanation, motion
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Vraag 18 of 20

18. Vraag
Kaizen is the Japanese word for:
- Warehouse
- Continuous improvement
- Work floor
- Stock control
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Vraag 19 of 20

19. Vraag
Which of the examples below is NOT waste:
- The habit of printing an extra set of meeting programs just te be sure
- A patient who has to go through pre-operative screening again, because the operation has been postponed
- Training employees in the use of a new system
- Walk to the 4th floor of the building to print
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Vraag 20 of 20

20. Vraag
An outgoing order is checked by different managers. This is an example of:
- Overproduction
- Overprocessing
- Neither
- Both
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