LCS 1C exam: improvement & implementation

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Vraag 1 of 14

1. Vraag

If we want to create flow in a process, the takt time is (one of the things that is) interesting to look at. For this question we assume for a moment that we have a process with only people working in it.

What is true if we want to create flow and deliver according to customer demands?

You have to balance processing times exactly at takt time

It doesn't matter if the processing times are different, as long as everyone performes under the takt time

You create flow by balancing the processing times at about 90-95% of the takt time

In the ideal situation, processing time is 75% of the takt time. This is because the shorter the processing time, the better.

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Vraag 2 of 14

2. Vraag

When is it a good idea to use ‘poka yoke’?

If the lead time of your process is too long

If a lot of mistakes are made at the same place in the process

In case of stockpiling

In a chaotic workplace

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Vraag 3 of 14

3. Vraag

Eliminating waste is often the first step in optimising a process.

What is true about waste?

By eliminating muda, the quality of the process is improved

By eliminating muda, the speed of the process is improved

By eliminating muda, both the quality and speed of the process are improved

Eliminating muda does improve the process, but the real improvement is in eliminating muri and mura

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Vraag 4 of 14

4. Vraag

What is true about a kanban (to do, doing, done) board?

It can help you visualize tasks

It can help you to bring the 'flow' into your work and to balance the work

All the answers are correct

It can help you organise work in a 'pull' way.

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Vraag 5 of 14

5. Vraag

Mary is doing a project that aims to reduce the lead time of the process of accepting people for a life insurance. She made a future state VSM with the team and is now considering doing an FMEA.

Is this useful?

No, because the project objective (lead time) does not relate to risks

No, because an FMEA is intended to identify possible errors and defects in products

Yes, because a longer lead time is caused by errors in the process and you identify these with an FMEA

Yes, because it is useful to analyse what the implications of the new process are first for it to be put into practice

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Vraag 6 of 14

6. Vraag

In the backoffice team, many mistakes are made entering data into the credit system. Team manager Inge decides to train all employees and teach them to improve their skills. Nevertheless, after the training, it appears that mistakes are still being made.

What is the best thing for Inge to do first?

Calling the team together for a 5S session

Apply Poka yokes so that mistakes can no longer be made

Offer all employees extra training

Seeking insight into the mistakes made by employees, so that they can further act on them

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Vraag 7 of 14

7. Vraag

Below are two statements:

Statement 1: If colleagues do not communicate sufficiently about the work that needs to be done, a day start can be a solution

Statement 2: A day start should always be led by the same person

Statement 1 is correct

Statement 2 is correct

Both statements are correct

Not any statement is correct

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Vraag 8 of 14

8. Vraag

What do we call the principle you see in the picture below?

A risk analysis (FMEA)

Line balancing

Poka yoke

The 'push' principle

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Vraag 9 of 14

9. Vraag

The management of an organisation decides to implement lean. In what way does lean work work best in an organisation?

Train a number of green belts who, during their training, put a project into practice. While learning, the approach can be improved.

Train a large group of people throughout the organisation at yellow belt and green belt level, so that they can get to work in a practical way and promote 'lean working' within their own working environment.

Start with a number of sessions in which we think about why we 'want' lean, and to discuss to what goal 'lean work' should contribute to in order to determine the right approach.

Hire consultants to supervise the lean program, because 'strange eyes force'.

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Vraag 10 of 14

10. Vraag

What is NOT an example of a poka yoke in the production of eyeglasses?

Visual inspection of the glasses

A mould for pouring the glasses

A light that flashes when the weight of the glass is too heavy

Corresponding stickers on the glass and frame

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Vraag 11 of 14

11. Vraag

The outcome of an FMEA may be that you decide:

To insert poka yokes in the proces

To work with control charts

To implement improvements

All the above answers are correct

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Vraag 12 of 14

12. Vraag

What do we call it when a process is set up in such a way that employees are responsible for quality and do not pass on incomplete or incorrect information to each other?

Poka yoke

Genchi genbutsu

Jidoka

None of these answers

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Vraag 13 of 14

13. Vraag

In a process we prefer to create as much flow as possible. What is true about flow?

Statement 1: Flow can be realised by applying line balancing

Statement 2: By eliminating waste you get more flow in the process.

Statement 1 is correct

Statement 2 is correct

Both statements are correct

Not any statement is correct

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Vraag 14 of 14

14. Vraag

After his green belt training, Derk uses the 5S method in order to find his tools faster in his barn at home.

Which step from the 5S method has been applied here?

Sustain

Standardize

Set in order

Sort

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